crmFerry

Terms of Service

Effective November 10, 2026

1. Who we are

crmFerry is operated by an individual sole proprietor based in Taiwan ("we", "us"). These terms are an agreement between us and the person or organization that creates an account ("you"). By subscribing to or using crmFerry, you agree to these terms.

2. The service

crmFerry is online software for managing a customer list and sending and receiving email from a connected mailbox. Access is by invitation. We may decline any request for an invitation.

3. Your account

  • You must be at least 18 years old and use crmFerry for business purposes.
  • You must give accurate account information and keep it up to date.
  • You are responsible for keeping your sign-in details secure and for all activity under your account.
  • Tell us promptly at support@crmferry.app if you believe your account has been used without permission.

4. Subscription and payment

  • crmFerry costs 250 US dollars per month, plus any sales tax or VAT that applies in your country.
  • Your subscription renews automatically every month until you cancel.
  • There is no free trial.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides payment processing, tax collection, and receipts, and its Buyer Terms also apply to your purchase.
  • Card payments appear on your statement as PADDLE.NET* CRMFERRY.
  • If we change the price, we will email you at least 30 days before the new price applies. The new price takes effect at your next renewal after that notice period.

5. Cancellation

You can cancel at any time from your account settings or by emailing us. Cancellation stops future charges. You keep access until the end of the billing month you already paid for, unless you also request a refund under section 6.

6. Refunds

You can request a full refund within 14 days of any charge. The details are in our Refund Policy, which forms part of these terms.

7. Acceptable use

You agree that you will not use crmFerry to:

  • send spam, unsolicited bulk email, or email to people who have not agreed to hear from you where the law requires that agreement;
  • send email that hides who you are, uses misleading subject lines, or gives recipients no way to opt out where the law requires one;
  • store or send content that is unlawful, fraudulent, defamatory, or that infringes the rights of others;
  • send malware or phishing messages, or attempt to access accounts or systems without permission;
  • copy, resell, or reverse engineer the service, or interfere with its normal operation.

You are responsible for complying with the laws that apply to the email you send and the personal data you store, including anti-spam and data protection laws in the countries where you and your contacts are located.

8. Your data

  • The contacts, emails, notes, and files you add to crmFerry ("your data") remain yours.
  • You allow us to store, copy, and process your data only as needed to provide and support the service.
  • You confirm that you have a lawful basis to store and use the personal data of the people in your customer list.
  • You can export your data while your account is active. After your account closes, we delete your data as described in our Privacy Policy.

9. Changes and availability

We may add, change, or remove features over time. We will give at least 30 days notice by email before removing a feature that is central to sending email or managing your customer list. We aim to keep crmFerry available at all times but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.

10. Suspension and termination

We may suspend or close your account if you break these terms, if your use puts other users or our systems at risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. If we close your account without cause, we will arrange a refund through Paddle for the unused part of your current billing month.

11. Disclaimer

crmFerry is provided "as is" and "as available". We do not guarantee that email you send will be delivered or reach the inbox. The full text is in our Disclaimer, which forms part of these terms.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, or for lost profits, revenue, data, or business opportunities. Our total liability for any claim relating to crmFerry is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for intentional or grossly negligent conduct.

13. Indemnity

You agree to cover our reasonable costs, including legal fees, arising from a third party claim caused by email you send through crmFerry, data you store in it, or your breach of these terms.

14. Governing law

These terms are governed by the laws of Taiwan. The Taiwan Taipei District Court has jurisdiction as the court of first instance, unless the law where you live gives you the right to bring a claim in your local courts.

15. Changes to these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect. Continuing to use crmFerry after that date means you accept the updated terms.

16. Contact

Questions about these terms can be sent to support@crmferry.app.